Behind the scenes: A spotlight on the unsung heroes of stadium hospitality

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May 08, 2024

Kitchen porters are the unsung heroes of the hospitality world, keeping kitchens running smoothly behind the scenes. Excellent customer service and hospitality are vital to running a successful stadium event, and with crowds often reaching 60,000-70,000 individuals per night during the biggest events, our kitchen porter team works hard and diligently to ensure customers’ hospitality experiences are as fantastic as the performances they are seeing.

 

We want to shine a spotlight on our exceptional kitchen porter team members who work tirelessly to ensure customers receive the five star experience they deserve. We will also explore why now is the perfect time for potential recruits to join our growing stadium cleaning team in Cardiff, Wales.

 

Meet the team

 

Rhys Dunn, Kitchen Porter


Describe a typical shift as a kitchen porter


During my shifts, I am tasked with washing the dishes that come back into the kitchen from the customers in the various hospitality areas. I must ensure that all the dishes are rinsed thoroughly before going into the dishwasher, and I must ensure that the kitchen is kept tidy by emptying bins and cleaning work surfaces. 

 

What initially attracted you to this role and what do you enjoy most about it? 

 

The thing that attracted me to this role was the fact that I did not need any past experience to start, which was a big factor as this was my very first job. The thing I enjoy most about this job is the fact I get to meet new people almost every shift as I move around the stadium each shift. 

 

Would you recommend working as a kitchen porter to others? 

 

I would definitely recommend this job to anyone who is looking for way into the hospitality sector. 

 


Daniel Graves, Kitchen Porter

 

What initially attracted you to this role and what do you enjoy most about it? 

 

I was initially attracted to this role as it provided a longer shift on a frequent enough basis to help me achieve my financial goals while juggling my other commitments. Upon joining the team, everyone has been extremely friendly while management has provided a lot of support while I learn the role. 

 

Describe a typical shift as a kitchen porter

 

As a kitchen porter, I have worked both in the box and in the changing bins role. Working in the box involves clearing dishes into food waste bins while carefully boxing up utensils and crockery items. These then needs to be stacked in roll cages or onto a flat bed and taken down to the main kitchen for another member of staff to clean and put back into storage. Changing bins involves helping the hospitality staff to correctly empty their rubbish into the correct type of bin and replacing once full. 

 

Would you recommend working as a kitchen porter to others? 

 

Yes, I have really enjoyed my time working as a kitchen porter as all of the staff have been very welcoming. 

 

 

Karol Pielesz, Kitchen Porter Supervisor


What do you enjoy most about your role? 


Kitchen porters are some of my favourite teams to work with and I love when I see them smile on/during their shift, it tells me I’m doing a good job, and shows others they are happy with the tasks at hand.

 

Would you recommend working as a kitchen porter to others? 


Yes, and I always do! 

 

Chi Hung Alfonson Kwan, Kitchen Porter and Litter Picker


What initially attracted you to this role and what do you enjoy most about it? 


It is easy to handle, and I am enjoying making a cleaning environment.  

 

Describe a typical shift as a kitchen porter

 

I’m in the kitchen and my main duties are washing dishes and appliances, emptying trash receptacles, scrubbing floors, restocking items, and performing other tasks to ensure that the kitchen and dining areas are clean.  

 

Would you recommend working as a kitchen porter to others? 

Yes, for sure!  

 

Miroslaw Jackiewicz, Cleaning Operative and Kitchen Porter Supervisor 


What initially attracted you to this role? 

 

The flexible hours 

 

Would you recommend working as a kitchen porter to others? 


Yes I would recommend working as a kitchen porter, it's nice and easy job. 

 

Join the team

 

“Our kitchen porter team speak so positively about their experiences working for AQS, and have no hesitation in recommending the roles to others,” says Maja Abramek, Operations Support Manager at AQS.

 

“If you are looking to be a part of something special – a friendly, supportive team who work hard and deliver fantastic results for our clients – please do keep an eye on our vacancies page; we are often looking for individuals to join our growing team.

 

“Our stadium cleaning team play an essential role in the smooth operation of events – working on concerts for artists such as Beyonce, Coldplay, and Harry Styles, plus competitive sporting events – and we want to thank them for their ongoing hard work and commitment to excellent cleaning standards.”

 

To find out more about working for AQS, have a look at our current vacancies, or get in touch via our contact page.

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